Rock ‘n Roll High School Policies
Note: In order to maintain the highest quality and standards we have updated our policies. 
Please read carefully to avoid any unexpected fees or charges. 
This information can be found at the front desk for your reference.


Registration Fee: The annual registration fee is $20 for one student or $30 per family (two or more students). Curriculum books are an additional cost. The annual registration fee is due at the first lesson and is renewed at the beginning of each Fall semester (usually in August).

Payments: We accept both weekly and monthly payments. Weekly recurring payments may only be paid by credit/debit card on file and will debit automatically each week. Monthly payments may be paid by cash, check, or credit/debit card and are due on the first lesson of each month. If payment is not received within two (2) weeks, a $20 late fee will apply. If payments are not made by the third week, the student’s slot will be forfeited and will become available to another student. 

*There is a fee of $20 payable to RnRHS for late payments, returned checks, or denied credit card charges. If your credit card information changes or is compromised, it is your responsibility to update your card information before your next lesson in order to avoid a late fee.

Attendance/Cancellations/Make-up Lessons: We realize that students need to cancel due to illness, extracurricular activities, etc., therefore we offer flexibility in rescheduling lessons. Cancellations must be made in at least 3 hours prior to lesson time in order to be eligible for a makeup lesson. Payment for the cancelled lesson is still due, and the student will be added to the makeup list. No show absences, or cancellations made too close to lesson time, are not eligible for make-up lessons. We do not offer credits or refunds for cancelled lessons.
Please cancel by emailing info@rnrhighschool.com or calling RnRHS at 919-924-0506.

  • Cancellations provide make-up slots, so we ask for as much notice as possible. To be put on the make-up list for a cancellation, a 3-hour notice prior to lesson time must be given.

  • Makeup lessons are NOT guaranteed and will only be scheduled if our instructors have open availability. 

  • All makeup lessons expire at the end of each semester. 

  • If a student is absent for a makeup lesson, it cannot be rescheduled.

  • If a student is more than 15 minutes late for a lesson without giving notice, the student will be considered absent and the lesson cannot be rescheduled.

  • Rock Band students will receive a 30-minute private lesson as their makeup.

  • Students in the A/V Production class will be given extra opportunities to work on projects outside of their normal lesson time, therefore we do not offer makeup lessons for missed classes.

  • Any student who misses 3 lessons in a row without giving notice will be automatically withdrawn from lessons and their slot will be forfeited to another student.

 

​Discontinuation Policy: There is no term commitment at RnRHS. Students may discontinue at any time. You must give a 2-week notice to discontinue.  If you are unable to give a 2-week notice, you will be charged for 2 lessons. Once a student discontinues, they will forfeit any makeup lessons due.

Summer cancellation policy: We do not offer any cancellation credits/refunds over during summer sessions but will do our best to offer a rescheduled makeup lesson for any lesson cancelled in advance.

Instructor Absences: RnRHS instructors are professional musicians and occasionally take time off or call in sick. In this instance, we will do our best to find a substitute for your lesson. If there are no subs available, you will be credited for this lesson. 

Closed for holidays/bad weather: You will not be charged when RnRHS is closed for holidays. RnRHS will credit any lessons that are cancelled by RnRHS due to inclement weather.  We do not follow Wake County’s closings, so please check our website www.RnRHS.com or our Faceboook at www.facebook.com/RnRHS for weather-related updates.

 

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